Nav Menu

FREQUENTLY ASKED QUESTIONS


The DOM

What is The DOM?

The DOM is a Direct Outlet Mall selling global brands at unexpected prices. Our mission is to be the #1 destination for premium fashion outlet shopping online.

The DOM brings you leading fashion brands from Australia and around the world, through a curated and unique precinct shopping experience.


The DOM is a Marketplace, what does that mean?

The DOM does not hold any items of clothing, footwear or other physical products in stock. We are an online platform where customers and brands can meet, search and present available products to buy and sell, in one convenient location.
The products on The DOM are shipped directly from the brands you love in Australia.


How do I contact Customer Service?

Please submit your enquiry here and our team will get back to you as soon as possible. Our Customer Service team is available 9am - 5pm (AEST) Monday to Friday.



Shipping & Delivery

How can I track my order?

Once your order has been shipped, you will receive a shipment confirmation email with a link to track your order!


My shipping address is wrong, what do I do?

Please contact our team here with your details and we'll endeavour to have them updated. Please note, we can't guarantee that we will be able to update your details prior to dispatch.


If I only placed one order, why am I receiving multiple parcels?

As a Marketplace, all of our products are shipped direct from brands so if you have placed an order with multiple brands, each brand will send their products separately.


I’ve received one item, but where’s the rest of my order?

Depending on the size of the items in your order or if you've purchased from multiple brands, it is possible that items will be packaged separately results in partial deliveries.

Please check the delivery information provided for each item for full details. If you still have concerns please reach out here.



Orders

The product I bought does not fit, what do I do?

Returns policies will vary from brand to brand so please be sure to review the Terms and Conditions accordingly. This can be found on each product page or via the orange Help Icon on the bottom left corner. Simply search the brand you've purchased from to find their policy.

If they offer returns, please contact our Customer Care team here, we'll happily organise your return.


I received the wrong item

Please complete our contact form outlining your order details and our team will have this resolved for you asap!


What payment methods do you accept?

We accept payments via Paypal, VISA, Mastercard, Google Pay, Apple Pay and Afterpay. Your account will be charged at the time of order. Please note the transaction will appear on your statement as Millennial Mall Pty Ltd.



Return & Exchanges

Do I qualify for a refund or exchange?

Returns policies will vary from brand to brand so we encourage our customers to make sure they have read the brand’s specific Returns policy prior to purchasing.

For convenience, all of our brands' policies can be found here where it is easily searchable!


How can I receive free returns?

You can redeem free returns by checking out with PayPal. Pay with PayPal and they'll cover your returns expenses - up to $45 per return!

Please be sure to review returns policies here by searching the brand name.


How do I return my product and receive a credit note?

Returns policies will vary from brand to brand so we encourage our customers to make sure they have read the brand’s specific Returns policy prior to purchasing.

To receive your credit note, please contact us here and we'll send you the details to post your return back. We'll contact you with your Credit Note code within 2-4 business days from your return being delivered.

How do I lodge an exchange?

Please complete our exchange form with the appropriate details. Prior to completing the form, please be sure to review the brand's return policy here to see if your purchase is eligible. One of our friendly team members will be in touch with you to assist.


How do I lodge a return on my account?

If you have placed an order under your account, you can login to your account here. and request your return in your "My Account" portal.

You will receive an email with a returns address label and further instructions to complete your return by submitting your request.


How do I lodge a return as a guest?

We encourage all our customers to create an account when they purchase on The DOM for easier returns.

Please contact our Customer Service team here so that we can assist with your return. Ensure to include your order number and product(s) you wish to return.

Our team will process the return request, and you will receive an email with details of where to send back the products.




For more information please visit