Why we’re so glad you asked! We’re the official fashion destination for all your sale shopping needs. From new season sales to last season finds we’re reinventing the outlet experience. We have over 250 of your favourite brands and we’re up to 70% off. Always.

We know industry jargon can be unnecessarily complicated. Simply put, The DOM is a platform that connects you with your favourite brands to shop sale in one convenient destination. The DOM doesn't keep any items in stock, brands sell through us and all orders are shipped directly from the brands so you can trust you’re getting the real deal.

Please submit your enquiry here and our team will get back to you as soon as possible. Our Customer Service team is available 9am - 5pm (AEST) Monday to Friday.

To keep things running smoothly, please only make one submission per enquiry, as multiple submissions can delay our response. If you need to update your enquiry, please reply to the customer service email you receive.

We accept all the usual suspects – PayPal, VISA, Mastercard, American Express, Google Pay, Apple Pay and Afterpay. Your account will be charged at the time of order. Heads up: the transaction will appear on your statement as Millennial Mall Pty Ltd – that's us.

Lucky you! It’s easy, simply copy and paste the code in cart or at checkout to redeem! If you want to check your gift card balance, please copy and paste your code here and you’ll find your remaining balance. Gift cards are valid for 3 years from the date of issue and are non-transferable or refundable. Keep your gift card details to yourself—think of it as your little shopping secret. We can’t replace or reinstate gift cards that have been used by someone else.

Click on ‘Promotional Code’ in your shopping cart, type in the coupon code, and click ‘Apply’. You'll see the discount amount in your cart summary, and this will be deducted from your total. Then, proceed to make your purchase as usual and enjoy your savings!

Please note that only one coupon code can be used at a time.

Remember, coupon codes and discounts can be available for a limited time. These codes may expire, so be sure to use them before they do. Happy shopping! Still having issues? Get in touch with our customer service team here.

All orders are shipped directly to you from the brands themselves. Once you place your order, The DOM will send you an order confirmation email with all your details. We immediately notify the brands, and you’ll receive a tracking number via email once the brand ships your order. You can also access your order information via your account.

Still need help? Reach out to our customer service team here.

Our brands on The DOM provide efficient shipping service throughout Australia. Delivery and shipping is organised by the brands and shipping costs may vary from the brand. You can view a brand's shipping timeframe by clicking on shipping in the product's page you are wishing to purchase. We ask the brands on The DOM to dispatch items within 48 hours.

Please reach out to our Customer Service team here if you have any queries relating to the shipment of your order.

Our brands on The DOM package the products and ship them across to you. As the delivery and shipping is organised by the brands, shipping costs may vary from the brand. You can find the cost of shipping by clicking on shipping within the product’s page that you are wishing to purchase or when you add this product to cart. You can get free shipping if your order is above the free shipping threshold which you can also find in the product page and in your cart.

Please reach out to our Customer Service team here if you have any queries relating to the shipment of your order.

Mistakes can happen (don’t worry, it happens to us all). Please get in touch with our customer service team as soon as you can here, and we’ll do the best we can to assist.

In the instance where we’re unable to change your order (sometimes our brands work at lightning speed), you can check our returns policy.

Once you place your order, The DOM will send a confirmation with details from each brand. You'll receive individual tracking numbers via email as each brand updates their tracking and fulfills your order. If you order from multiple brands, you will receive your items in separate shipments, one from each brand.

Depending on the quantity, size of items in your order, or if you've purchased from multiple brands, items might be packaged separately, resulting in partial deliveries. Generally, multiple parcels from the same brand will be shipped under a single tracking number.

Please check the delivery information provided for each item for full details. If you still have concerns, you can reach out to our Customer Service team here.

Christmas delivery cut offs will vary depending on your delivery location - for all states, excluding WA & NT, please place your order by the 8th December. For orders delivering to WA & NT, please place your order by 5th December.

Currently, we only ship within Australia. While we wish we could share our fantastic deals around the world, we’re focused on our local market at the moment. Stay tuned–global shipping might be coming in the future!

You can return items with a discount of less than 60% off the listed price. You will be eligible for a monetary refund, or a credit note depending on the specific brand policy. For products where the listed price has a discount greater than 60% off, please check the brand policy by clicking on the orange help button and typing in the brand or by clicking ‘Brand Policies’ at the bottom of this page. Some items with a discount greater than 60% off are final sale clearance products which are not eligible for a return, please check the brand policy before you purchase these products. Please note, in most cases, you will need to pay for the cost of the return unless the item is faulty, or a brand has shipped an item in error.

To begin your return, please contact us here and we'll send you the details to post your return back to the brand. Once the brand receives your return, we’ll process your refund or send you your credit note within 2-4 business days.

You can return any item with a discount less than 60% off the listed price. You will be eligible for a credit note or a monetary refund depending on the specific brand policy. For products where the listed price has a discount greater than 60% off, please check the brand policy by clicking on the orange help button and typing in the brand or by clicking ‘Brand Policies’ at the bottom of this page. Some items with a discount greater than 60% off are final sale clearance products which are not eligible for a return, please check the brand policy before you purchase these products.

Please note, in most cases, you will need to pay for the cost of the return unless the item is faulty, or a brand has shipped an item in error.

To receive your credit note, please contact us here and we'll send you the details to post your return back to the brand. Once the brand receives your return, we’ll send you your credit note code within 2-4 business days.

You can return items with a discount less than 60% off the listing price. You will be eligible for a monetary refund, or a credit note depending on the specific brand policy. For products where the listed price has a discount greater than 60% off the listed price, please check the brand policy by clicking on the orange help button and typing in the brand or by clicking ‘Brand Policies’ at the bottom of this page. Some items with a discount greater than 60% off are final sale clearance products which are not eligible for a return, please check the brand policy before you purchase these products.

Please note, in most cases, you will need to pay for the cost of the return unless the item is faulty, or a brand has shipped an item in error.

To begin your return, please contact us here and we'll send you the details to post your return back to the brand. Once the brand receives your return, we’ll process your refund or send you your credit note within 2-4 business days.

We’re sorry the item you received is incorrect or faulty! Please complete our contact form outlining your order details and our team will have this resolved for you asap.

The Insiders is our exclusive membership program that gives you inside access to the world of premium fashion at The DOM. Enjoy exclusive offers from brands, member pricing on select products, secret sales, and special rewards, all for free!

Joining The Insiders is a breeze! Simply register here and you’re in. No hidden fees, no fuss, just fabulous perks.

Once you’ve joined, you’ll receive an email from us confirming your membership. Any issues, please reach out to our customer service team here.

So, what’s in it for you? As an Insider, you'll get:

• Exclusive offers
• Member pricing on select items
• Access to secret sales
• Special rewards, competitions, events, and more!

Nope! The Insiders membership is completely free. Enjoy all the benefits without spending a cent on membership fees. (We’re all about the best deals and big savings).

Once you're an Insider, make sure you’re logged in to access the member only offers. They will be accessible under the “Members” tab in the navigation menu or via your account. Also, keep an eye out for our member badge on products, these are our products with the best deals. Plus, we’ll send the latest deals via email so look out for these in your inbox.

Expect the unexpected! From competitions and exclusive events to surprise gifts and special promotions, being an Insider means you'll always have something to look forward to. (We’re all about the best deals and big savings for you).

Don’t stress! Our customer service team is here to help. Just reach out to them here, and they'll get you sorted in no time.

Keep an eye on your inbox! We’ll send you all the details via email, so you won’t miss out on any exclusive Insider action.

We'd be sad to see you go, but yes, we can help you cancel your membership account. If you want to reduce the number of Insider emails you are getting, you can easily unsubscribe by clicking the unsubscribe button at the bottom of the email. If you would like to delete your membership account, this will delete your DOM shopping account and your order history too. If you are sure you want to delete your membership account, then please reach out to our customer service here and we can help you with this.

If you have any questions or need assistance, our friendly customer service team is always ready to help. Submit your request here and we’ll be happy to assist you.