Currency
All transactions are processed in AUD.
Shipping and Delivery Policy
Dune London products purchased on The DOM ships directly from the brand in Australia.
Orders will be dispatched within 1-2 business days of receipt. Please allow 3-7 business days for delivery.
Shipping on orders above $149 is free, and a $10 flat rate applies for orders under $149.
Customer Service Policy
The DOM is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order, The DOM will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Returns Policy
The DOM is a marketplace that allows brands to sell their products directly on our website. Products purchased on The DOM ship directly from our brands.
Change your mind? You can return Dune London products for a full refund within 14 days of delivery.
Just make sure the items are unworn, unwashed, and include all original tags. Please note, certain items like swimwear, underwear, earrings, and hair accessories can only be returned if faulty.
The customer will be responsible for the return postage costs.
Please contact our Customer Care team for any return enquiries.